Development Associate, WXPN

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Development Associate, WXPN

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Development Associate, WXPN

Job Profile Title
Clerk A

Job Description Summary
WXPN, a public radio station offered as a service of the University of Pennsylvania, invites applications for the position of Development Associate.
The Development Associate is an essential member of the WXPN Development Team, facilitating both member and donor communications, including select prospecting and cultivation activities, and performing a variety of administrative tasks that support the team's ability to generate revenue from members and donors in support of the station's non-profit public service.

The Development Associate is a capable professional with a skill set in customer service or relationship management, an interest in the role of fundraising in an organization's overall mission, and a positive growth mindset. In addition to providing customer service and support to the Membership Manager and Associate Director of Major and Planned Giving, the Development Associate will assist with routine tasks as a critical member of the team.

Job Description

The Development Associate provides support to the Membership and Major Gifts programs through dedicated assistance on specific projects as well as by performing general Development administrative tasks as outlined below.

  • Under the guidance of the Membership Manager, help with routine fundraising communications, including mailings to current and former members, and stewardship activities.
  • Serve as back-up coverage when volume is high on general member services email and phone communications, offering professional and friendly support to WXPN members and prospective donors by phone and email.
  • Assist with drafting regular member emails, including but not limited to: weekly e-news; credit card recapture emails; specialized fundraising-specific emails; stewardship emails; as guided by the Development Coordinator.
  • Maintain a dynamic inventory of all premiums, both on-site and as reported by Forest (warehoused). Centralize details of all premium expenses as invoiced in a single document/file.

Major Gifts and Planned Giving
  • Overseen by the Associate Director of Major and Planned Giving, handle basic communications for donors including pledge reminders, renewal mailings, and the donor acknowledgement letter process including: drafting; seeking appropriate review and approval; signature; mailing; and entry into the CRM when complete.
  • Provide support for donor events and Free At Noon concerts, including: helping to pull lists of constituents for invitees; draft any invitation material; track RSVPs and queries; day-of event staffing.
  • Handle one-off stewardship mailings, such as Leadership Circle welcome packages; special notes from on-air hosts to high level donors; individualized thank yous.
  • Serve as Planned Giving assistant, participating in all aspects of planning and execution as the program is launched. Specific tasks include: help pulling prospect lists; sending welcome packages; tracking donors with interest; individual follow up as directed by the Director of Major and Planned Giving or the Director of Development.
  • Review and respond to RSVPs, messages, and questions directed to the Giving dedicated email.

Development Administrative Support
  • Maintain the accuracy and integrity of a sophisticated CRM system by ensuring that all donor information is kept current and up to date.
  • Assist the Development team during on-air member drives.
  • Assist the Director of Development with basic administrative tasks and projects as requested.
  • Pro-actively participate in development strategies, membership initiatives, and regular team meetings.
  • Serve as primary back-up when Receptionist/Development Operations Associate is unavailable for reception duties such as collecting mail and deliveries; welcoming guests; and answering the phone and general/member emails.

  • Associates or Bachelor's degree preferred in a related field, or equivalent combination of education and experience.
  • Demonstrates a professional demeanor whether speaking to others in person, over the phone, or via email.
  • Ability to be self-directed and take ownership of their responsibilities.
  • Understanding of basic administrative software (Microsoft Office, Adobe)
  • Displays good judgment and diplomacy skills in working with various levels of both internal and external stakeholders.

Preferred Skills:
  • An interest in Development and its impact on the overall health of an organization
  • Familiarity with Salesforce CRM
  • Experience working in customer service, development, or fundraising
  • Detail-oriented
  • Ability to multi-task with solid organizational and time-management skills
  • A passion for music

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
President's Center

Pay Range
$15.69 - $20.73

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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