Workflow and Process Automation Developer - Division of Finance

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Workflow and Process Automation Developer - Division of Finance

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Workflow and Process Automation Developer - Division of Finance

Job Profile Title
Business Systems Analyst Senior

Job Description Summary
The Workflow and Process Automation Developer is responsible for designing and implementing workflow and automation solutions for student enrollment and registration related processes. The developer is a member of the Office of the University Registrar and supports work intersecting with many offices and individuals from admissions to development, academic advising to financial aid, the developer works with campus partners to identify areas and develop solutions where workflow and automation can improve processes and add value.

The developer plays a key role in the development and maintenance of university-wide workflows. The ideal candidate is curious, a continuous learner, working to improve their analytical and technical toolkit and increase productivity while working in a highly collaborative complex, and fast-paced environment. The Workflow and Process Automation Developer is an energetic, positive, and forward-thinking member of a growing team working to modernize Penn's student support systems and technology.

The Office of the University Registrar (OUR) supports students and departments during registration, reserves classrooms for courses and academic events, schedules final exams, publishes the University Catalog, records and reports enrollment and final grades, issues official transcripts, verifies graduation and degrees, assists in the administration of VA Benefits, and ensures the integrity, confidentiality and security of students' academic records. The OUR teams strives to provide excellent customer service.

In the Division of Finance, we recognize diversity and inclusion is paramount to a positive and thriving work environment; it is a business imperative. We are committed to actively fostering diversity, inclusion and cultural competency throughout our operational efforts in the Division of Finance. This role will be critical in supporting those efforts and demonstrating behaviors and competencies that reflect Penn's values.

We take pride in the myriad ways that diversity enriches our curriculum, and the cultural and social life of our campus. Penn's commitment to achieving eminence through diversity is ultimately a commitment to creating a more vibrant university so that our graduates will be both stimulated and empowered to shape a better world.

Job Description

The Workflow and Process Automation Developer will:
  • Design and develop new automation solutions and be responsible for on-time delivery of all required tasks
  • Partner with internal customers to assess needs and design solutions to improve efficiencies by automating repetitive and/or manual processes; improve controls through standardization of workflows
  • Lead requirements and scoping sessions with partners to understand, define and anticipate needs; create data and quality assurance reviews and direct stakeholders/customers in quality testing to ensure requirements have been met and design is optimized for functionality and performance
  • Plan and prioritize activities, report progress to the management on a regular basis
  • Work with IT and key colleagues to design the appropriate support structure and processes; execute UAT on data quality related projects
  • Design forms, workflow processes, web services, plugins, and other components needed to meet the business requirements
  • Design, develop, support third-party integrations
  • Ensure that all solutions are lightweight, scalable, completely secure, and built to an appropriate level of quality
  • Provide support for new and existing applications, systems, custom reports, and database structures
  • Participate in the implementation of the solution architecture, understanding and recognizing the impacts of the solution to other systems
  • Participate in requirement analysis along with business analysts and users
  • Create and manage design and technical specifications document, review, and update documentation for standard operating procedures
  • Collaborate with other programmers in development, techniques, and coding assignments
  • Research and recommend new and existing technologies to meet needs, including creating prototypes, design documents, and solution designs
  • Plan and execute secure, good practice data management strategies and approaches
  • Establish and maintain related data specifications and requirements, Standard Operating Procedures (SOPs) and data standards
  • Partner with stakeholders to create responsibility matrices for end-to-end processes
  • Continuous improvement; provide end-user technical support and performance-tune automated processes as necessary
  • Manage work request queue in accordance with team practices and internal ticket tracking, ensure requests are addressed in a timely manner
  • Collaborate with the team on required support related to automation

Required Qualifications:
  • 4+ years of experience developing workflow and automation applications
  • Bachelor's degree required (Bachelor of Science in Information Systems/Technology, Computer Science, Business Administration, or combination degree and related experience)
  • Excellent communication/presentation skills, both verbal and written, along with the ability to influence and demonstrate confidence in communications with senior level management
  • Strong analytical and problem-solving skills
  • Experience in workflow and automation systems such as UiPath, BP Logix
  • Demonstrated ability to be detail-oriented and accurate. Able to handle multiple tasks simultaneously.
  • Demonstrated organizational and prioritization skills, along with the ability to work within tight and often conflicting deadlines.
  • Must be flexible, show effective judgement, discretion and have the ability to handle confidential financial matters.
  • Work effectively in a highly matrixed and decentralized environment with the ability to navigate through ambiguity and demonstrate appreciation and support for diversity, inclusion and belonging in a constantly evolving academic/higher education environment.

Preferred Qualifications:
  • Ability to multi-task; high degree of organization and proven track record of managing multiple, competing projects and priorities simultaneously
  • Experience with basic reporting solutions and tools such as SAP Business Objects. Ability to become familiar with visual analytic tools such as Power BI, Tableau as well as data mining, process modeling/mining software, and other business intelligence tools and applications
  • Positive and flexible attitude to enable adjusting to different needs in an ever-changing environment
  • Proactively drives impact and engagement while bringing others along
  • Collaborative and team player
  • Proficient in Microsoft Office Suite (Word/Excel/Access/Visio/PowerPoint)

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Division of Finance

Pay Range
$74,476.00 - $162,146.00
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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