Temporary Course Assistant, Wharton Online - Wharton Executive Education

Temporary Course Assistant, Wharton Online - Wharton Executive Education

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Temporary Course Assistant, Wharton Online - Wharton Executive Education

Job Profile Title
Temporary Employee - Non-Exempt

Job Description Summary
This position reports directly to the Associate Director of Custom Programs. The primary areas of focus for this position will be: 1) monitoring discussion forums of one or more online Specializations (four, 4-week online courses that form a program of study) and answering learner inquiries in the forums 2) providing feedback on course design and student interaction, including suggestions for course improvement, and 3) assisting with the creation of outreach tools for cohort-based courses and specializations 4) curating and reviewing course material for custom B2B programs 5) assisting with special projects as assigned 6) attending WO meetings as requested; scheduled meetings TBD.

Job Description
  • Monitor discussion forums for each course daily.
  • Respond to learner questions regarding course content and program policy.
  • Surface technical concerns to learning platform partners.
  • Surface course design and/or learner feedback to Course Manager and/or Director of Operations & Custom Programs.
  • Evaluate the student experience in online courses and recommend improvements as needed.
  • Utilize existing tools to craft messaging for cohort-based learners, and offer feedback for improvement of such tools.
  • Craft material for custom B2B programs that is in line with Wharton Online standards of quality.
  • Perform other duties as assigned related to Course Management and Learner Support.


Preferred Qualifications & Essential Skills
  • Interest in educational technology and online learning at scale.
  • Ability to communicate and interact effectively with global student body through written discussion forum posts.
  • Comfortable working independently and collaboratively.
  • Enthusiasm to work in a non-traditional higher education setting.
  • Comfortable asking for help.


Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Wharton School

Pay Range
$7.25 - $155.75

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/SCC-Aresty-InstExec-Ed/Temporary-Course-Assistant--Wharton-Online---Wharton-Executive-Education_JR00052718

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