Training and Quality Coordinator

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Training and Quality Coordinator

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Training and Quality Coordinator

Job Profile Title
Clinical Research Coordinator B

Job Description Summary
Training and Quality Assurance Coordinator

The Penn Computerized Neurocognitive Battery (CNB) is comprised of a series of tests that have been applied in neuroimaging studies and can be used either in a scanner, as part of a functional neuroimaging study, or outside a scanner for measuring individual differences in performance. Tests measure accuracy and speed of performance in major domains of cognition, including executive-control functions (abstraction, attention, working memory), episodic memory (verbal, facial, spatial), complex cognitive processing (language reasoning, nonverbal reasoning, spatial processing), social cognition (emotion identification, emotion intensity differentiation, age differentiation) and sensorimotor and motor speed. The CNB has been translated to over 15 languages, is adapted for children and adults and is currently used worldwide by research institutions doing studies measuring cognition, in assessment of military servicemembers, Marines and Astronauts, understanding cognitive development in children, cognitive therapies for schizophrenia patients, and genomic research in populations with or at risk.

The Training and QA Coordinator is responsible for training materials, training for assessment and executing end-to-end quality assurance tests for all CNB tests, CNB platforms, and integrations. Preferred candidates will be technically skilled, personable, collaborative, continually improving, and work well in a fast-paced, high-energy environment. The Coordinator should be well versed in the Software Development Life Cycle (SDLC), and have experience across the major phases of the SDLC including product requirements, technical design, and testing methodologies. The successful candidate must also be a self-starter, who remains productive and positive in a fast-paced, complex environment.

Job Description

The Perelman School of Medicine at the University of Pennsylvania is the oldest and one of the finest medical schools in the United States. Penn is rich in tradition and heritage and at the same time consistently at the forefront of new developments and innovations in medical education and research. Since its founding in 1765 the School has been a strong presence in the community and prides itself on educating the leaders of tomorrow in patient care, biomedical research, and medical education.

Training and QualityCoordinatorPosition

The University of Pennsylvania's Brain Behavior Laboratory (BBL) is seeking a training and quality assessment coordinator to assist with the training and testing of the Penn Computerized Neurocognitive Battery (CNB). The optimal candidate will have demonstrated capacity to be responsible for training (in-person and remote) new assessors while onboarding new projects and servicing ongoing projects. She/he will work with a supervisor to conduct assessments as needed, identify gaps, analyze effectiveness of training materials and revise as needed.She/he will work closely with the development team to understand CNB software cycle and assist with developing, documenting, and executing test plans for existing and new CNB tests.

Position Objectives and Tasks
  • Conduct in person and online training as directed for new assessors or up-training and ongoing refreshers for existing staff
  • Assist in developing and maintaining training materials
  • Maintain documentation summarizing training received by each CNB assessor and work with Supervisor and peers to ensure training responsibilities are met
  • Assist in testing of new and existing CNB tests, CNB Platform/Integrations and testing reliability of functionality being released
  • Create, document, verify, and execute end-to-end test plans and test cases
  • Work closely with CNB developers to create test cases, identify, report, and troubleshoot software defects, and execute retesting-verifying problem fixes in a detailed, efficient, and timely manner
  • Review requirements specifications and identify gaps and inconsistencies
  • Work with developers and project managers to create, populate, and maintain different projects' development/QA/release pipelines on a project management platform (e.g., Slack, Jira, Clubhouse).

Position contingent upon funding.

  • BA/BS degree and 2-3 years relevant work experience in teaching/training and customer service or user support or an equivalent combination of education and experience required.

Working Conditions
Office, library, computer room

Physical Effort
Typically sitting at a desk or table

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Perelman School of Medicine

Pay Range
$43,919.00 - $66,183.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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