Summer Conference Services Positions - Hospitality Services

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Summer Conference Services Positions - Hospitality Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Summer Conference Services Positions - Hospitality Services

Job Profile Title
Temporary Employee - Non-Exempt

Job Description Summary
Residential & Hospitality Services is one of 18 departments reporting to the Division of Business Services. Consistent with the Business Services mission, our underlying philosophy is to provide our clients with high quality services in a fiscally responsible manner. Residential & Hospitality Services is a group of dedicated, innovative, and student-centered staff that oversee the on-campus living and dining, as well as conferences, programs and events hosted at Penn. The team works closely with other partners to provide students and guests with services that support living and learning at the University of Pennsylvania.

Job Description

Conference & Hospitality Services provides professional expertise for conference, programs, and events hosted at Penn. By showcasing the impressive array of facilities and resources the University has to offer, we strive to make Penn a destination of choice for meeting and event planners. The department is also responsible for the oversight of residential operations, facilities, and support services to the many academic programs, sports camps, meetings and conferences happening on campus during the summer at Penn. The employment dates for this Summer's Hiring will be May 11, 2022 - August 20, 2022.

Summer housing dates are May 11, 2022 - August 20, 2022. If you are interested in a housing extension before and/or after your summer housing begins/ends, you may work as Move-Out/In Coordinator.

This Summer we have the following roles available:

Guest Services Attendant:
The Guest Services Attendant will share in the responsibility of making each student, conference, and program participant feel welcome on Penn's campus. They serve as front-line customer service representative and central service provider for residential and visiting guests. Provide administrative support to the Guest Services Manager and the Residential Services Manager in the management of access, emergency room assignments, and daily report logs. Work in cooperation with the Information Centers to support move-in/move-outs, facilities issues, and coverage for other Information Centers as needed. This individual will assist with all phases of Information Center operations including, but not limited to, providing excellent customer service, creation of move-in materials, access management, and providing prompt follow-up on facilities and housekeeping concerns. The Guest Services Attendant supports and fosters the customer service goals of Hospitality Services. Compensation for this role will be $15.00 per hour.

Guest Services Manager :
The Guest Services Manager will play a vital role in presenting Penn as a hospitable, service-oriented institution. The Guest Services Manager assists the Residential Services Manager in providing overall management for the day-to-day operation of the Information Center. They serve as the buildings primary contact for Hospitality Services staff, FRES and Building Operations group, residential program leaders and additional university partners. This role will manage the building Information Center and train, supervise, and assign work to the Guest Services Attendants in conjunction with the Residential Services Manager. They will assist RSM with documenting, evaluating, and following up on facilities requests. Assists with front-line management of emergency response to events (fire alarms, facilities emergencies, etc.). Coordinates response with appropriate staff. This role will participate in an on-call rotation during evenings and weekends and communicate on-call activity. The Guest Services Manager required duties include, but are not limited to, managing student staff, communicating guest & conference information to Hospitality Services, leading weekly staff meetings, ensuring Guest Services Attendants are successful in their positions, and providing front-line service on a regular basis. Compensation for this role will be $16.00 per hour.

Hospitality Intern:
The Hospitality Intern serves in a cross-functional capacity and is responsible for assisting in the operations of Hospitality Services. This position reports directly to the Associate Directors, Program Manager, and Coordinators. Each intern will have an area of focus (events, operations, front-line) but will support the entire Hospitality Services team. Each Hospitality Intern must have very flexible work availability; some weekend work is required. The hospitality Intern required duties include, but are not limited to, answering main phone line & email account, & responding to customer inquiries. Perform data collection and entry, communicate with clients and participants, check individual/program content for accuracy, double check information, & assist in the preparation and distribution of materials Communication with internal partners including Housing, Dining, Catering, Transportation, PennCard, and others. Perform additional duties as assigned & provide support for other areas as needed. Compensation for this role will be $16.00 per hour.

Hospitality Operations Assistant:
The Hospitality Operations Assistant will play a vital role in the various 'behind the scenes' projects that create a seamless & customer-focused operation and present Penn as a hospitable, service-oriented institution. The Operations Assistants perform varied physical, facilities-related, and logistical tasks in support of summer operations including, but not limited to helping guests with move-in & move-out processes. They will provide set-up, breakdown, parking & traffic control support for large program events and move-in/move-out days. Perform inspection of facilities to identify life safety issues, housekeeping issues, and condition of facilities. The Operations Assistant will be responsible for distribution of guest amenities, inventory management, floating Information Center coverage, and maintaining clean storage areas as needed. Compensation for this role will be $15.00 per hour.

Hospitality Operations Manager:
The Hospitality Operations Manager will lead in the responsibility of making each student, conference, and program participant feel welcome on Penn's campus. This individual will train and supervise a team of Operations Assistants; together the team will play a vital role in the various 'behind the scenes' projects that create a seamless & customer-focused operation and present Penn as a hospitable, service-oriented institution. The Operations Manager will oversee logistical and operational projects including, but not limited to; signage, staffing & payroll, move-ins & move-outs, parking control, cart management, amenity delivery, facilities inspections, storage organization and inventory. As a project leader in the field the Operation Manger schedules and assigns work to inspection teams, responsible for quality control of inspections (safety issues, housekeeping issues, and condition of facilities), and makes sure inspections are handled in a responsible, appropriate, and timely manner. This person will lead weekly Hospitality Operations staff meetings and set a positive and professional tone for his/her staff. This individual is also responsible for maintaining data on the status of facilities projects in summer buildings. Compensation for this role will be $16.00 per hour.

Summer Community Advisor:
The Summer Community Advisor (SCA) will share in the responsibility of making each student, conference, and program participant feel welcome on Penn's campus. The Community Advisor acts as a university liaison and campus resource for approximately 30-60 students residing in on-campus housing during the summer months. This position requires administrative, programming, and judicial duties pertaining to your residents. The Summer Community Advisor reports to the Summer Residential Director. This position serves in the On-Duty rotation for after-hours student issues. This is a live-in position and free on-campus housing is provided. The Summer Community Advisor required duties include but are not limited to establish and maintain relationships with residents by meeting on a weekly basis. Be sensitive and aware of potential issues and how to address them in a supportive manner. Create programming that supports the needs of your residents. Respond to residents' academic, social, and personal concerns/questions in a timely manner. Serve as an advocate for the students' needs and concerns. Balance the student voice with the institutional needs. Compensation for this role will be $15.00 per hour.

Senior Summer Community Advisor (SrSCA):
The Senior Summer Community Advisor (SSCA) will share in the responsibility of making each student, conference, and program participant feel welcome on Penn's campus. The Sr. Community Advisor acts as a university liaison and campus resource for approximately 30-60 students residing in on-campus housing during the summer months and manages Summer Community Advisors. This position requires administrative, programming, and judicial duties pertaining to your residents. This is a live-in position and free on-campus housing is provided. The Senior Summer Community Advisor reports to the Summer Residential Director. This position serves in the On-Duty rotation for after-hours student issues. The Senior Summer Community Advisor required duties include but are not limited to working with the Summer Residential Director to oversee the Summer Community Advisors. Establish and maintain relationships with residents by meeting on a weekly basis. Be sensitive and aware of potential issues and how to address them in a supportive manner. Create programming that supports the needs of your residents. Respond to residents' academic, social, and personal concerns/questions in a timely manner. Serve as an advocate for the students' needs and concerns. Balance the student voice with the institutional needs. Compensation for this role will be $16.00 per hour.

Qualifications

University of Pennsylvania Undergraduate and Graduate work-study students preferred.

High school diploma or equivalent required with 1 to 2 years of progressively responsible customer service experience. Should possess excellent customer service skills and the ability to adapt well to unexpected situations. Must take direction well and promote a team atmosphere; Strong work ethic is also a must. Ability to lift 25lbs and knowledge of the area surrounding the University of Pennsylvania are preferred. Must represent the University of Pennsylvania in a positive manner and be able to work collaboratively with students, administrators, and other members of the Penn community.

A comprehensive background check will be undertaken for this position. Staff must complete PA-ACT 153 clearances to work with minors before starting. The required clearances are PA Criminal Search, PA Child Abuse Certification, and an FBI Criminal History Clearance. Business Services will pay for these clearances and assist staff in obtaining. The University does not accept previously issued PA Criminal or Child Abuse Searches.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Residential and Hospitality Services

Pay Range

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Sansom-West/Summer-Conference-Services-Positions---Hospitality-Services_JR00049364-1

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