Unified Communications Specialist - ISC Technology Services

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Unified Communications Specialist - ISC Technology Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Unified Communications Specialist - ISC Technology Services

Job Profile Title
Network Specialist

Job Description Summary
Provide frontline support for the Traditional Telephony service. Install, maintain, and service a variety of telephone equipment including cabling, emergency phones, and fax lines. Support the effort to transition the entire traditional telephony portfolio to modern offerings.

Job Description

Information Systems & Computing (ISC) is the University of Pennsylvania's central IT organization, providing infrastructure and services upon which Penn's numerous Schools and Centers build their unique tools and capabilities. ISC's 270-plus employees work closely with the University's IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. http://www.isc.upenn.edu/

Technology Services provides systems engineering, operations, networking, telecommunications, and collaboration services for use by the global University community.

Duties & Responsibilities

Reports to the Unified Communications IT Manager. Works under the limited supervision of an ISC IT Project Leader in providing frontline support for the Traditional Telephony service. Install, maintain, and service a variety of telephone equipment including cabling, emergency phones, and fax lines. Support the effort to transition the entire traditional telephony portfolio to modern offerings.

Primary Responsibilities
  • Provide support for fiber and copper-based telephony circuits. Install, maintain, relocate, and troubleshoot circuits and phone equipment.
  • Monitor elevator and emergency phones. Dispatch to campus locations to troubleshoot problems.
  • Working with the telephony support team, maintain an inventory of phone lines. Trace circuits and visit locations to identify circuits and audit for usage.
  • Organize and complete day-to-day operations assigned through work orders and trouble tickets.
  • Communicate regularly with clients, vendors, and Penn's voice services team members.


Qualifications - Required
  • Associate's Degree or Two Year College equivalent required, or an equivalent combination of education and 3 to 5 years of experience required. Completion of college courses, vocational school, or technical certifications with an emphasis in Telecommunications or Electronics is preferred.
  • Solid understanding of copper and fiber cabling for telephony circuits and IP-based telephony. Ability to support backbone infrastructure. Troubleshooting and repair skills required.
  • Experience with basic cable testers, and other tools and equipment used in the maintenance and operation of telecommunications systems is required.
  • Excellent oral and written communication skills are required, particularly with abilities to provide detailed reports of progress.
  • Ability to operate independently and as part of a team.
  • Ability to handle multiple tasks concurrently. Use good judgment and be organized, flexible, and patient.
  • Will regularly access locations in basements, wiring closets, and tight spaces.
  • Will be required to work on campus
  • Will be required to participate in off hour on call rotation


This is a full time position with budgeted funding for a 3-year term. Continuation beyond the current 3-year term is contingent upon funding.

Qualifications - Preferred
  • Existing knowledge of Penn's campus strongly preferred
  • Solid experience with computing applications such as Remedy ticketing system and/or Microsoft Office products
  • Desire to learn and grow strongly preferred.
  • Experience with VoIP systems, e-fax services, or cellular systems a plus.


Working Conditions
Office, library, computer room

High dust, dirt, grease environment

Alternative work schedules

On-Call (beeper)

Outdoor exposure to weather

Physical Effort

Occasional lifting 25-50 lbs.

Typically standing or walking

Typically bending, crouching, stooping

Intermittently sitting/standing/stooping

Using tools requiring high dexterity

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Information Systems and Computing

Pay Range
$20.00 - $50.13

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.



To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3401-Walnut-Street/Unified-Communications-Specialist---ISC-Technology-Services_JR00043117

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