Workers Compensation Program Coordinator - Division of Finance

Workers Compensation Program Coordinator - Division of Finance

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Workers Compensation Program Coordinator - Division of Finance

Job Profile Title
Coordinator B

Job Description Summary
Reporting to the Director of Workers Compensation/Workers Compensation Risk Management, and under general supervision, the Workers Compensation Program Coordinator supports the Director in the development, implementation, and improvement of risk management and loss control programs related to employee injury and illness prevention. He/she is responsible for the coordination of the University's workers' compensation administration, return to work process, and loss control programs; and works in partnership, as needed, with the University Human Resources, HCM Solutions Center, The Office of Affirmative Action and Equal Opportunity Programs, University Risk Management, University Leave Solutions, the University's third-party workers' compensation claims administrator, and various vendors.

Drawing on an understanding of workers compensation policies; and institutional, federal, and state policies and regulations, the Coordinator will work directly with University departments to resolve issues related to workers compensation claims; with a focus on timely and efficient customer service for the impacted worker, department, and various stakeholders in order to mitigate risk and allow a positive return-to-work for the employee

The Coordinator will evaluate workers compensation requests and appeals of varying levels of complexity, and will apply critical analysis and professional judgment in investigating these and rendering decisions. The Coordinator is expected to engage in continuous professional development, committee work, and special projects; and will serve as a mentor to work-study staff.

Occasional early morning, evening and weekend hours will be required for training and as part of normal business operations.

In the Division of Finance, we recognize diversity and inclusion is paramount to a positive and thriving work environment; it is a business imperative. We are committed to actively fostering diversity, inclusion and cultural competency throughout our operational efforts in the Division of Finance. This role will be critical in supporting those efforts and demonstrating behaviors and competencies that reflect Penn's values.

We take pride in the myriad ways that diversity enriches our curriculum, and the cultural and social life of our campus. Penn's commitment to achieving eminence through diversity is ultimately a commitment to creating a more vibrant university so that our graduates will be both stimulated and empowered to shape a better world.

Job Description

  • Provide timely, professional, and cost-effective workers' compensation claims coordination including: claims processing and research, medical case management, discovery coordination, legal case management, return to work programs, and loss reporting. Monitor claims activity/status.. Provide effective feedback to third party claims administrator in order to optimize workers' compensation program results. Provide timely, efficient and accurate communications to workers compensation claimant, managers/supervisors, University Human Resources, HCM Solutions Center, The Office of Affirmative Action and Equal Opportunity Programs, University Risk Management, University Leave Solutions, the University's third-party workers' compensation claims administrator, and various vendors. Manage all administrative and data-entry functions of Workday tasks, including, but not limited to, placing people on leave, removing them from leave, accessing payroll records, and updating PTO balances.
  • Utilize existing and new claims management systems and data bases in order to gather and analyze data and provide standard and ad hoc reports of varying levels of complexity. Create and maintain new data bases for claims management and reporting as appropriate. Support the Director in the development, implementation, supervision, and improvement of programmatic initiatives to optimize the performance of the workers' compensation program. Use professional judgment to independently render decisions on Tier 1 issues, ensuring adherence to all relevant regulatory and compliance guidelines, policies, and procedures; and ensuring outcomes are communicated clearly and effectively; follow through on all issues until resolved. Escalate highest-level issues and actions to Director as needed. Demonstrating an understanding of individual circumstances and needs, and adhering to all regulatory and compliance guidelines, independently identify and explain to stakeholders the steps required to mitigate risk for the University; and the relevant policies, procedures, and guidelines that apply.
  • Establish and maintain effective working relationships with individuals and entities throughout the University utilizing situationally-appropriate, diplomatic, and effective communication and negotiation skills. Create and maintain other appropriate campus postings and Informational materials. Report all injuries and illnesses to Environment, Health, and Safety (EHRS) timely. Notify the Director of high risk injuries and illnesses as appropriate. Under guidance from supervisor, monitor and interpret laws and policies regarding industrial injuries, illnesses, and disability. Recommend appropriate and timely changes in order to ensure compliance and optimize workers' compensation program performance. Manage a high volume of face-to-face interactions, telephone calls, and email and other online communications. Accurately verify employment, wages and other information in partnership with claims adjuster and HCM Solutions Center. Triage phone calls, escalated issues and emergencies from the HCM Solution Center.
  • Engage in continuous professional growth and development. Monitor the performance of the University's occupational medical provider, and report issues to Director. Make recommendations to Director on appropriate and timely changes in providers, services, and procedures in order to optimize workers' compensation program performance. Collaborate with stakeholders from Human Resources, Employee Relations and Disability Programs and Resource Center on using an integrated approach to case management. Maintain up-to-date knowledge of workers compensation regulations and other changing policies and procedures at the University, state, and federal levels; look for ways to improve service quality and efficiency; support the development and implementation of new programs, processes and tools (e.g. Origami Risk system and Workers Compensation Management software); participate in various projects, initiatives, and committees. Develop and continuously update process map, job aids, guides and website tools to help University stakeholders engage and comply with the workers compensation program in an effective and timely manner. Assist with Pennsylvania renewal and underwriting activities of the University workers compensation program.
  • Serve as a general knowledge base and mentor for various managers/supervisors and workers compensation team members, ensuring they are adhering to institutional, federal and state regulations; Provide accurate administrative support for letter generation, correspondence, and communications to various University stakeholders in the workers compensation process.
  • Perform other duties as assigned.


Qualifications:

  • A Bachelor's degree and 3 to 5 years of experience, or equivalent combination of education and experience, are required.
  • Customer service affinity and skills, and a minimum of 3 years of professional customer service experience; and the ability and desire to: provide high-quality customer service in an effective and responsible manner;
  • Effective oral, written, listening, and communication skills; multilingual a plus.
  • Strong problem-solving and analytical skills; ability to make independent decisions and to work collaboratively and productively under pressure in a fast-paced environment.
  • Dependability, reliability, promptness, and professional etiquette
  • Knowledge of/experience with computer applications and systems, including the Microsoft suite of products (Word, Excel, PowerPoint, Teams, and Outlook); ability and willingness to learn new programs, applications, systems, tools, etc.
  • Knowledge of data-processing techniques and the application of such techniques to record-keeping
  • A willingness and ability to be cross-trained in a variety of skills and functions


  • Please include your resume and cover letter in your Workday submission


Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Division of Finance

Pay Range
$42,953.00 - $77,315.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.




To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay opens new window" target="_blank" href="https://apptrkr.com/get_redirect.php?id=2569277&targetURL=https://www.hr.upenn.edu/PennHR/benefits-pay">https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/FMC-Tower/Workers-Compensation-Program-Coordinator---Division-of-Finance_JR00042765

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