Franklin Building Concierge - Division of Finance

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Franklin Building Concierge - Division of Finance

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Franklin Building Concierge - Division of Finance

Job Profile Title
Administrative Assistant B

Job Description Summary
The Concierge is responsible for prioritizing the visitor experience to give all people coming to the Franklin Building (FB) exceptional, customer-centric engagement. The Concierge must exhibit a strong sense of hospitality, enjoy working with the public, proactively greet all visitors, and possesses a sincere interest in helping others. The role consistently exhibits flexibility, professional courtesy, good judgment, and will be able to resolve customer issues in a timely and diplomatic manner that is consistent with Penn's values and mission. Responsibilities for this position include but are not limited to the following:

  • Consistently deliver on commitment to provide a high quality and supportive welcome to all,
  • Respond to the needs of staff, faculty, students, families, and visitors by providing information and assistance in a timely and customer-centric manner,
  • Promote a positive image for the FB and the University of Pennsylvania, ensuring the front desk space and welcome areas are clean and inviting,
  • Provide accurate way-finding information and support the Student Service Center (SSC) operations and visitor flow.
  • Possess knowledge of SSC workflows and academic calendars to provide supplemental SSC support,
  • Engage with FB occupants to have knowledge of interdepartmental/external/ vendor meetings to enhance building efficiency.
  • Manage meeting room logistics, including room preparation, capacity management, scheduling, providing directions and set-up as needed to support various meetings, conferences and engagements at the FB.
  • Maintain knowledge with Franklin Building occupant locations and updating directories/contacts with accurate information.
  • Ensure that the space is secured, visitors are screened properly for entry into the building and packages/mail are stored/delivered to the correct parties.

    In the Division of Finance, we recognize diversity and inclusion is paramount to a positive and thriving work environment; it is a business imperative. We are committed to actively fostering diversity, inclusion and cultural competency throughout our operational efforts in the Division of Finance. This role will be critical in supporting those efforts and demonstrating behaviors and competencies that reflect Penn's values.

    We take pride in the myriad ways that diversity enriches our curriculum, and the cultural and social life of our campus. Penn's commitment to achieving eminence through diversity is ultimately a commitment to creating a more vibrant university so that our graduates will be both stimulated and empowered to shape a better world.

    Job Description
    • Warmly greets everyone in the building and works collaboratively with the One Stop Operations teams to provide a positive experience for all visitors. Partner with One Stop Operations team to monitor guest flow and facility security and entrances/exits, answer questions, enforce rules, and act as an ambassador for the Franklin Building. Continuously expands personal and required knowledge of One Stop and Student Services and actively participates in required trainings and orientations. Treats all guests with respect and courtesy; Adheres to Penn's policies, including those regarding attendance, punctuality, and dress code. Manage meeting room logistics, including room preparation, capacity management, scheduling, providing directions and set-up as needed to support various meetings, conferences and engagements at the FB.
    • Monitor security for front desk area and work in partnership with Public Safety to ensure Franklin Building is proactively monitored and any risks are minimized with visitor/guest entry. Ensure that identification is checked consistently, and that front desk area is stocked and updated regularly with current collateral, building information, events and sanitization/hygiene equipment and COVID resources. Order supplies, provide filing, and input data as needed. Stand, sit, or walk for an extended time and take a hands-on approach to work to manage operations and flow at the Franklin Building. Receive, sort, and route mail and distribute written communication, accepts and signs for deliveries (mail, packages etc.). Performs other clerical duties as needed.
    • Coordinates scheduling and helps to ensure that the welcome desk area is regularly staffed; relief staff is oriented correctly when the Concierge is at/on break or away from the Franklin Building. Creates and continuously updates documentation/standard operating procedures and guidelines for the role. Provide cross-training to other staff or student workers as needed. Work collaboratively with One Stop Operations to support the center during peak hours, events and visiting periods.
    • In coordination with Public Safety, Building Maintenance, Division of Finance Leadership and One Stop Operations, monitors guest/visitor behavior and reports anything unusual to his/her supervisor. Oversee the safety and protection of the Franklin Building, property, and grounds by enforcing Penn's rules and regulations. Provides superior service in greeting and assisting guests visiting the Franklin Building. Handles challenging situations with the public quickly and effectively, with skill and professionalism. Assist guests with emergency egress, medical emergencies and other duties as assigned.
    • Other duties and responsibilities as assigned.


    Qualifications:

    High school graduate or equivalent, preferably with some formal training beyond high school, such as two years of college coursework or Associate's degree.
    • A commitment to diversity and to serving the needs of a diverse population
    • Three years of evidence based exceptional customer service experience in a large-scale professional environment
    • Ability to engage with visitors in a professional and courteous manner
    • Team-oriented disposition with strong customer service skills.
    • Pleasant demeanor and a genuine commitment to proactive communication with, and assistance to, a varied constituent base
    • Outgoing personality with excellent interpersonal skills.
    • Possess critical thinking and strong conflict resolution skills.
    • Ability to maintain a calm exterior presence during periods of high volume, high stress, or unusual events.
    • Demonstrate strong attention to detail.
    • Highly organized.
    • A demonstrated ability to multi-task.
    • Must have a flexible schedule with the ability to work weekends, including some evenings and holidays as needed.


    Job Location - City, State
    Philadelphia, Pennsylvania

    Department / School
    Division of Finance

    Pay Range
    $17.58 - $31.65

    Affirmative Action Statement
    Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

    Special Requirements
    Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

    University Benefits
    • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
    • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
    • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
    • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
    • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
    • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
    • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
    • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
    • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
    • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
    • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
    • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.



    To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

    To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Franklin-Building/Franklin-Building-Concierge---Division-of-Finance_JR00040815

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