Netter Center Administrative Assistant

Netter Center Administrative Assistant

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Netter Center Administrative Assistant

Job Profile Title
Administrative Assistant B

Job Description Summary
The Netter Center Administrative Assistant serves as the initial point of reception for the daily operations of the Netter Center office. This position provides support to managers, employees, students and office visitors by handling a variety of administrative tasks and ensuring that all interactions between the organization and others are positive and productive. Involves working autonomously in a team based environment to provide effective support in projects and programs with multiple priorities.

Job Description

Founded in 1992, the Barbara and Edward Netter Center for Community Partnerships is the University's primary vehicle for advancing civic and community engagement at Penn. It brings together the resources and assets of both the University and the wider community to help solve universal problems such as poverty, health inequities, environmental sustainability, and inadequate, unequal education as they are manifested in the University's local geographic area of West Philadelphia and Philadelphia at large. The Netter Center develops and helps implement democratic, mutually transformative, place-based partnerships between Penn and West Philadelphia that advance research, teaching, learning, practice, and service and improve the quality of life on campus and in the community. The Netter Center works with and serves as a model for other higher education institutions across the United States and around the world.

The Netter Center Administrative Assistant serves as the initial point of reception for the daily operations of the Netter Center office. The Administrative Assistant will greet and interact courteously and professionally with all internal and external clients, including staff, faculty, students, community members, and other visitors. This position provides secretarial, administrative and other programmatic support to managers, employees, students and office visitors by handling a variety of administrative tasks and ensuring that all interactions between the organization and others are positive and productive and that operations run smoothly. The position involves working autonomously in a team based environment to provide effective support in projects and programs with multiple priorities.

Specific duties include:

  • Serve as the initial point of reception for guests entering the office, answer and route incoming calls, and respond to all inquiries in a timely, courteous, and professional manner;
  • Stay informed of program updates in order to respond to staff and guest inquiries;
  • Organize and distribute incoming mail and packages;
  • Distribute fare passes to students and staff for public transportation;
  • Monitor use of shared spaces and supplies, and help ensure public spaces such as reception area and conference room are tidied on daily basis;
  • Manage van service schedule for Penn student transportation;
  • Assist with business and financial transactions such as travel reimbursements, purchasing of goods and services, purchasing card reconciliation, and hiring;
  • Support scheduling of meetings and appointments for senior leadership and shared calendars;
  • Assist with meetings and events through room reservations and food ordering;
  • Support typing, filing, copying, and digital archiving;
  • Assist with media communications, including website and social media;
  • Delegation of assignments to work-study students;
  • Other administrative duties as assigned.

The nature of the work performed in this position requires a strong attention to detail, high level of adaptability, ability to multitask and remain calm in a fast paced multi-dimensional environment, a strong customer focus, as well as excellent communication skills.

The Administrative Assistant will report to the Netter Center Assistant Director.


H.S. Diploma or GED Required plus a minimum of 3-5 years of related experience or equivalent combination of education and experience. Experience within a College or University setting preferred.

Computer literacy required, including familiarity with Microsoft Office, Outlook, and Google platform. Experience with Business Enterprise Network (BEN) Financials web-based applications (including BEN Financials, SAP Concur, Penn Marketplace, BEN Deposits) highly preferred.

Professionalism, organization, strong attention to detail, ability to multitask and remain calm in a rapidly changing, fast paced, and multi-dimensional environment. Excellent in-person and telephone communication skills with a customer-solution focus. Positive and proactive mindset. Must be able to work autonomously and in a team environment.

Ability to lift 25lbs. due to high volume of packages and supplies received for community-based programming.

The hourly rate for this position is expected to be from $17.58 to $24.62 per hour.


Physical Effort

Typically sitting at a desk or table, intermittently standing/stooping, occasional lifting up to 25 lbs.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Arts and Sciences

Pay Range
$17.58 - $31.65

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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