Admissions Counselor

Position Summary:

TCSPP Online recognizes the role of online education in a rapidly changing society and offers web-based and blended degree programs. It allows students to fit classes and assignments into the nooks and crannies of their lives-around jobs and family responsibilities-and to complete them in a timeframe that best suits their lifestyle. We are currently searching for an Admission Counselor to join our Online Admissions Team.

The Admissions Counselor is responsible for recruiting students for online and/or online-blended degree programs. The Admissions Counselor is responsible for all phases of the admission process, from successfully marketing the programs to qualifying students for admission selection and enrollment. The successful candidate will be an articulate, organized, results driven, dynamic and enthusiastic leader and team player. This position provides an excellent opportunity for a talented and committed professional whose skills and attitude complement a dynamic, collegial team.

Responsibilities include, but are not limited to:
  • Clearly articulates the mission and value of the designated higher education affiliate institution(s) to prospective undergraduate and/or graduate students
  • Provides superior customer service to students through the entire admission process
  • Consistently achieves performance goals for each term by maintaining targeted conversion metrics at each stage of the admission process
  • Responds to all new inquiries quickly and maintains consistent communication with all students throughout the admission process
  • Completes a high level of outbound calls per day to reach prospective students in a timely manner
  • Conducts telephone-based personal interviews to qualify prospective students on their educational goals and interests, to explain available academic programs, to advise them on admission requirements, and to ensure that all admission paperwork is completed properly. Provides more in-depth counseling for undecided students
  • Makes decisions concerning admission, appropriately adhering to all policies and procedures
  • Acts as the Office of Admission liaison for one or more academic programs
  • Produces accurate applicant and inquiry reports, including forecasts, on a regular basis.
  • Performs other duties as assigned

  • A Bachelor's degree is required (Master's degree preferred)
  • A minimum of 1 year sales experience or similar background is required (telesales preferred)
  • Previous online admission experience is preferred but not required
  • The ability to work evenings and weekends is required
  • Some occasional travel may also be required
  • Must be able to represent the organization in a professional manner, recruit and work within a diverse community, and follow all policies and procedures with a keen attention to detail
  • Excellent communication and listening abilities: persuasive and negotiation skills, strong professional writing, public speaking, interpersonal and public relations skills
  • Strong recruitment, sales, and customer service skills combined with a strong work ethic and a goal-oriented, self-motivated approach toward achieving consistent results
  • Leadership, organizational, time management, multi-tasking, and planning capabilities
  • Computer skills including proficiency with the Microsoft Office Suite, as well as experience using customer relationship management systems and the ability to learn new systems quickly